Privacy policy

ARC are committed to maintaining the trust and confidence of our clients, fellow agents and visitors to our website. The company is not (and never will be) in the business of selling, renting or trading email lists (in isolation) to other companies and businesses for marketing purposes. We will only use our marketing list for legitimate business purposes. In this Privacy Policy we have provided information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Any questions regarding this policy and our privacy practices should be sent to Alternatively, please call 0117 252 0532.

Who we are

We are ARC Retail, incorporating Downing Bentley, a UK based firm of chartered surveyors providing commercial property investment and occupational advice.

The type of data we collect

The personal information we collect from you might include your name, email address, address, telephone numbers, social media handle, your job title or job description, and property preferences. 

Mailing lists

When we electronically send marketing material or a newsletter these are sent from ‘in house’. We do not gather statistics around email opening and clicks.

You can unsubscribe to any of our general mailings by simply responding to any email from us and replacing the title field with  ‘Unsubscribe’ 

Third Parties

We will not sell or rent your information to third parties. 

We will not share your information with third parties for marketing purposes. 

We may pass your information to agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, issuing heads of terms, instructing associated professionals, builders etc on your behalf.).

However we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Anti money laundering

In order to comply with the requirements of the Anti-Money Laundering regulations in force, we will be required to obtain evidence to verify your identity. The required evidence may include sight of passport or other identification documents. We will retain this information for the duration of any negotiation and for 7 years post completion of the transaction. 

How is your information used?

We may use your information to:

Send you information regarding property sales/lettings/requirements etc.

Provide you with property market research emails

Provide you with information about ARC Retail, our latest deals etc. 

Access to your personal information

The accuracy of your information is important to us. You are entitled to view, amend or delete the personal information that we hold. If you change email address, or any of the other information we hold is inaccurate or out of date, please email your request to or write to us at:

ARC Retail Property Consultants

16 Whiteladies Road,

T: 0117 252 0532

You have the right to ask for the information that we hold about you. Please use the contact details above to do so